Cancellation and refund eligibility depends on the official SimSIM Terms of Service and the state of the eSIM profile.
Read the current Terms of Service before making a request. If you need help, open the Help Center from the SimSIM app and include your order number.
⚠️ Warning: Do not install or scan an eSIM while you are deciding whether to request a cancellation. The official policy determines whether a request is eligible.