Your phone normally picks a network automatically. Sometimes it picks one your plan doesn't use, so you see signal but have no internet, or the connection keeps dropping. Choosing the network yourself fixes this.

## When to select a network manually

- The eSIM shows signal but there's no internet.
- The eSIM shows **No Service** even though you're at a destination in your plan.
- Data is very slow, or the phone keeps switching between networks.

## Find the right network

Open the SimSIM app, go to **My eSIMs**, and open your eSIM. The eSIM details screen shows the network your plan uses at your destination. Note this name before you start.

> 📝 **Note:** Do this only after you arrive. Your phone can list only the networks available where you are right now.

## Select a network

### iPhone

**1. Open the SimSIM line**

Go to **Settings → Cellular** and tap the SimSIM eSIM in the line list. Don't change this setting on your primary line.

**2. Open Network Selection**

Tap **Network Selection**.

**3. Turn off Automatic**

Turn off **Automatic**. Wait while your iPhone searches for networks. This can take up to two minutes.

**4. Choose the network**

Tap the network shown in the SimSIM app. Wait for the check mark and for the signal to appear in the status bar.

> 💡 **Tip:** **Don't see Network Selection?** Make sure you opened the SimSIM eSIM, not your primary line. If the option still doesn't appear, the network has disabled manual selection — contact support.

### Samsung

**1. Open Network operators**

Go to **Settings → Connections → Mobile networks → Network operators**.

**2. Choose the SimSIM line**

If you have more than one line, select the SimSIM eSIM using the tabs at the top of the screen.

**3. Turn off Select automatically**

Turn off **Select automatically**. Wait while the phone searches for networks.

**4. Choose the network**

Tap the network shown in the SimSIM app. Wait until the phone confirms that it's registered on the network.

> 💡 **Tip:** If **Select automatically** is grayed out, turn on mobile data for the SimSIM line and try again.

### Google Pixel

**1. Open the SimSIM line**

Go to **Settings → Network & internet → SIMs** and tap the SimSIM eSIM.

**2. Turn off automatic selection**

Scroll down and turn off **Automatically select network**. Wait while the phone searches for networks.

**3. Choose the network**

Tap the network shown in the SimSIM app. Wait until the phone shows it's connected.

> 📝 **Note:** Menu names vary between Android manufacturers. On other devices, look for **Network operators**, **Carrier**, or **Choose network** under **Mobile network** or **SIM cards**.

## Network names in the list

The list may show the same network more than once, or show it under a slightly different name or a number code — for example, `208 01` instead of the network name. If one entry doesn't connect, try another entry for the same network, then try the other partner networks listed in the app.

## Turn automatic selection back on

> ⚠️ **Warning:** A manually selected network stays selected even when it's out of range. Turn automatic selection back on before you cross a border, and when you return home — otherwise you'll have no service.

To switch back, open the same screen and turn on **Automatic** (iPhone), **Select automatically** (Samsung), or **Automatically select network** (Pixel). This matters most on [regional plans](/hc/help/articles/en-regional-plans) that cover several countries.

## Still no internet?

- Confirm that **data roaming** is on for the SimSIM line.
- Check your [APN settings](/hc/help/articles/en-esim-apn-settings-iphone-android).
- See [Troubleshooting](/hc/help/articles/en-troubleshooting) for more checks.

If nothing works, contact support from **Account → Help Center** and include your order number, phone model, and a screenshot of the network list.